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Statement of Apology for 28M and 26F Fashion Line Shipping Delay

Dear, Valuable customers of DollShe Craft,

As I have repeatedly explained before, the reason for the delay of shipping on last year’s Christmas Full Package 28M and 26F Fashion line was due to sudden problem with my health condition. I am striving to recover slowly with the help of sufficient rest and exercise. I am currently concentrating on finalizing of the delayed prototype and introduction of new dolls. I will make my best effort to continue to make the most beautiful dolls with in their best quality.

Our DollShe Craft staffs are trying their best to make top quality dolls and ship them as quickly as possible. 80% of those delayed orders are finished with production. There will not be any further issue with shipping and we are now able to manage a normal shipping schedule.

We have issued out a 30% discount coupon in expression of our gratitude and apology to those customers who have ordered 28M and 26F Fashion line dolls between last December 1st and January 1st. We have sent an individual email to all of those customers and the coupon can be found in their shopping mall account. This discount coupon will be valid for 1 year from the issued date.

Production time of all lineup is now stabilized and it will take about 2-3 months until shipping.
All of DollShe Craft staffs will try their very gest to provide more enhanced quality of service.

Going forward, we will not take orders before the prototype is finished.
Again, we sincerely apologize for the inconvenience it may have caused you.

DollShe Craft CEO/ Master Sculptor DollShe Ki-yong

2 comments

  • Dear DollShe Ki-yong, We wish you better health very soon and it is just doll we are waiting for not as important as your health. Please take care of yourself. joannmarie

    • Dear joannmarie,
      I have recovered a lot and now am able to work on the new dolls as well.
      I am fully aware how frustrating it would have been for those customers to wait such a long time and there is absolutely no excuse to make up for it. I will make sure to take care of my health condition so the same thing does not happen again. Thank you for your kind concern.

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